I use HotJar for tracking user behaviour. It’s a great tool for analysing user behaviour – you can see where users click, how far most people scroll down your page and even get recordings of user interaction. This invaluable user resarch data can be used to assess the usability of your site with a view to improving or validating its design. If you’re interested in hiring me to set this up for you and audit the user experience design of your own website, feel free to contact me.
Category Archives: UX
Posts about User Experience, usability or other designery things.
YouView – Smart TV UI
YouView is a Smart TV service in the UK, which runs on Set Top Boxes and Smart TVs. I worked on the original UI for years and thought I’d share some insights into best practices for building applications on such resource constrained devices.
Guerilla usability
Google launch their Cloud Test Lab today. I’m reminded of how I first learned the value of qualitative user testing and how I forced my employers to take notice too…
Between 1997 and 2000 I managed an Internet café in West London, for a startup who also ran a small web-based email service. Continue reading Guerilla usability
Liam’s 3 Laws of User Dynamics
Remember – You don’t have to please ALL your customers, just the ones you want to keep.
The first law – Conservation of users
Users are not created or destroyed, only converted to or from using a competitor’s product. Continue reading Liam’s 3 Laws of User Dynamics
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